Questions & Answers
Ask away. We've been waiting for you.


Consider this your formal invitation to get curious!

Here are the questions I get asked most — answered with love, honesty, and just a little sass.

SHOPPING

✦ What kind of items do you sell?

Think of it as a curated love letter to style. Pre-loved and vintage-inspired clothing, accessories, jewellery, and home décor — each piece chosen for its ability to add a touch of romance, a dash of mystery, and a whole lot of individuality to your life.

✦ Are your items new or pre-loved?

Mostly pre-loved treasures in excellent condition — objects with experience, if you will. I only carry pieces I'd be proud to wear or display myself. If something arrives in brand-new condition, I'll say so right in the listing. No surprises here, darling.

✦ Do you restock items?

Each piece is one-of-a-kind — that's the magic of it. Once it's gone, it's gone. Your best move? Follow along on Instagram and check New Arrivals often. The good ones don't last long.

✦ Do you offer gift wrapping or gift cards?

I'd love to make gifting feel as special as the piece itself. Reach out via the Contact page and I'll do my best to make it magical.

SHIPPING & RETURNS

✦ Do you ship across Canada?

From coast to coast, darling. Shipping costs are calculated at checkout based on your location.

✦ How long does shipping take?

Orders are processed within 1–2 business days. Delivery typically takes 3–7 business days across Canada. Worth the wait, I promise.

✦ Do you accept returns or exchanges?

Because every piece is pre-loved and one-of-a-kind, all sales are final. I describe each item as accurately as possible — if you have questions before you commit, please ask! Check my Policy page for full details.

DONATING

✦ Do you accept donations?

Yes — and I love it. Giving pre-loved pieces a second life is kind of my whole thing. I accept clothing, accessories, jewellery, and home décor in excellent condition. Visit my Donate page to learn more.

✦ Where are you located?

I'm based in Carbon, AB — a small town with big style energy. Local drop-offs and pickups for sales and donations can be arranged. Just reach out!

EVENTS

✦ Do you do pop-up shops or in-person events?

Absolutely — and I'd love to see you there. I'll be at the Carbon Museum for a seasonal pop-up from June to September 2026. Check my Events page for all the details.

STILL HAVE A QUESTION?

The online doors are open, darling!

Head to my Contact page or email me at roseandstoneboutique@outlook.com

— I'll get back to you within 1–2 business days.